How do I return an item?
We want you to be as happy as possible with the items you have purchased from Six Hands and we are usually completely happy to accept returns, but please understand we are a small business and have to have certain terms and conditions in place in order to protect ourselves against financial loss. Therefore please read the following carefully:
Please first contact us for a Returns Form.
Any request for a return must be made within 14 days of receipt.
Please package up the goods you are returning safely, together with the returns form and send to the address stated on our Returns Form.
All items must be unworn and in their original packaging with all labels attached.
Please note we can not refund products that have been used, worn, washed, damaged or altered in any way, which includes creasing of prints and posters. We cannot accept returns or exchanges on jewellery, face masks or soaps due to hygiene reasons.
We reserve the right to refuse returns of items when they do not meet the conditions set out above.
Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post (not special delivery). We will not grant a refund or exchange on any product that fails to reach us. Original and return postage is non-refundable unless incorrect item was sent in error, in which case we will refund return postage if you email a copy of your receipt to email@example.com.
We will process your refund within 14 days of receiving your parcel. You will be credited for your returned items via your original method of payment.
We do not offer exchanges. Please return any item you wish to refund, subject to our terms and conditions, and place a new order.